A BIA team is assessing the impact of a disruption to the customer service call center. Which combination of measures best captures the full impact of a 24-hour outage?

Number of unresolved customer tickets and the average handle time

The number of employees affected and the duration of the outage

Lost revenue, customer satisfaction scores, and regulatory penalties

Lost revenue from abandoned calls and the cost of temporary staff

A utility company is conducting a BIA for its customer billing and outage management systems. The billing system has a high financial impact but can tolerate up to 24 hours of downtime. The outage management system has a lower financial impact but is critical for public safety and must be restored within 1 hour. The company has limited recovery resources. Which system should be prioritized for recovery?

Billing system, because it has a higher financial impact

The system that is easier to recover, regardless of impact

Outage management system, because it has a shorter MTD and affects public safety

Both systems equally, because they are both important

A financial services firm is setting recovery targets for its trading platform. The BIA determines that the maximum tolerable downtime (MTD) is 4 hours. The IT team has two recovery options: Option 1 restores the platform in 3 hours using existing backups; Option 2 restores in 1 hour using a hot standby site that costs significantly more. The business wants to minimize costs while ensuring recovery within the MTD. What should the firm do?

Select Option 2 because a faster RTO is always better

Select Option 1 because it meets the MTD at lower cost

Select Option 2 because the RTO must be less than the MTD

Set the MTD to 1 hour to match Option 2

EC-CouncilDisaster Recovery Professional

Domain 2Objective 2

Business Impact Analysis (BIA) EDRP Practice Questions (Page 8)

Part of the Risk and Business Impact Analysis domain, which makes up ~14% of our current practice bank. EC-Council does not publish an official question count, but from its 240-minute exam (~95–160 total, ~13–22 in this domain), expect 7–11 from this objective — we provide 38 practice questions to prepare you well beyond it. (estimate)

38questions here

8free pages

10concepts

Questions 36–38

36application · medium
A BIA team is assessing the impact of a disruption to the customer service call center. Which combination of measures best captures the full impact of a 24-hour outage?
Select an answer first
37expert · hard
A utility company is conducting a BIA for its customer billing and outage management systems. The billing system has a high financial impact but can tolerate up to 24 hours of downtime. The outage management system has a lower financial impact but is critical for public safety and must be restored within 1 hour. The company has limited recovery resources. Which system should be prioritized for recovery?
Select an answer first
38application · medium
A financial services firm is setting recovery targets for its trading platform. The BIA determines that the maximum tolerable downtime (MTD) is 4 hours. The IT team has two recovery options: Option 1 restores the platform in 3 hours using existing backups; Option 2 restores in 1 hour using a hot standby site that costs significantly more. The business wants to minimize costs while ensuring recovery within the MTD. What should the firm do?
Select an answer first

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Business Impact Analysis (BIA) EDRP Practice Questions (Page 8)

Questions 36–38

A BIA team is assessing the impact of a disruption to the customer service call center. Which combination of measures best captures the full impact of a 24-hour outage?

Keep studying — Risk and Business Impact Analysis