In the context of AI strategy, what does 'alignment with business objectives' primarily ensure?

That AI initiatives use the latest technology available

That AI projects are funded equally across all departments

That AI efforts directly support and advance the organization's broader goals

That AI models are technically perfect before deployment

An e-commerce company has deployed an AI chatbot for customer service. The strategic goal is to improve customer satisfaction while reducing operational costs. Which set of KPIs best measures the success of this AI initiative?

Number of chatbot conversations, total uptime, and number of training hours.

Number of new features added, number of users, and server response time.

Customer satisfaction score (CSAT), average handling time, and cost per interaction.

Model accuracy, precision, and recall on the test dataset.

What is the role of KPIs in an AI strategy?

To measure the success and impact of AI initiatives against strategic goals

To replace the need for a detailed AI roadmap

To provide a detailed technical specification for AI models

To ensure that all AI projects use the same technology stack

EC-CouncilCertified Responsible AI Governance and Ethics

Domain 2Objective 1

AI Strategy and Planning CRAGE Practice Questions (Page 11)

Part of the AI Strategy, Governance, and Frameworks domain, which makes up ~20% of our current practice bank.

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Questions 51–53

51foundation · easy
In the context of AI strategy, what does 'alignment with business objectives' primarily ensure?
Select an answer first
52application · medium
An e-commerce company has deployed an AI chatbot for customer service. The strategic goal is to improve customer satisfaction while reducing operational costs. Which set of KPIs best measures the success of this AI initiative?
Select an answer first
53foundation · easy
What is the role of KPIs in an AI strategy?
Select an answer first

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AI Strategy and Planning CRAGE Practice Questions (Page 11)

Questions 51–53

In the context of AI strategy, what does 'alignment with business objectives' primarily ensure?

An e-commerce company has deployed an AI chatbot for customer service. The strategic goal is to improve customer satisfaction while reducing operational costs. Which set of KPIs best measures the success of this AI initiative?

What is the role of KPIs in an AI strategy?

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