Vendor Evaluation and Coordination CAIPM Practice Questions (Page 5)

Questions 21–25

1. 21expert · hard

   A global company is managing an AI vendor that provides a customer analytics platform. The vendor has multiple teams across different regions, and the company's program manager has noticed that communication is fragmented, leading to inconsistent updates and missed deadlines. The program manager wants to improve coordination without overburdening the vendor's team. What should the program manager do?

   • ACommunicate directly with each vendor team member to ensure everyone is informed.
   • BAsk the vendor to provide a single consolidated report at the end of each month.
   • CIncrease the frequency of status meetings to daily meetings with all vendor teams.
   • DEstablish a single point of contact (SPOC) on the vendor side and a dedicated account manager on the company side to streamline communication.
   Reveal Solution Discussion Select an answer first
2. 22application · medium

   A manufacturing company has signed an SLA with an AI vendor for predictive maintenance. The SLA specifies a 99.9% uptime for the AI service and a response time of 4 hours for critical incidents. In the first month, the service experienced 1 hour of downtime and one critical incident that took 6 hours to resolve. The company's operations manager wants to enforce the SLA. What should the company do first?

   • AAsk the vendor for a discount on the next invoice without reviewing the SLA.
   • BImmediately terminate the contract with the vendor.
   • CIgnore the incident because the downtime was only 1 hour.
   • DReview the SLA to confirm the downtime and response-time metrics and any associated credits or penalties.
   Reveal Solution Discussion Select an answer first
4. 23application · medium

   A retail bank has implemented an AI-based credit-scoring system from an external vendor. The program manager wants to monitor the vendor's performance against agreed metrics, including model accuracy and fairness. The vendor has provided a monthly report with these metrics. What should the program manager do to ensure the metrics are reliable?

   • AAsk the vendor to provide more detailed reports but do not verify the data.
   • BAccept the vendor's monthly report as the sole source of truth.
   • CIndependently validate the vendor's reported metrics using the bank's own data and testing procedures.
   • DCompare the vendor's metrics with industry benchmarks but do not test the model.
   Reveal Solution Discussion Select an answer first
5. 24expert · hard

   A manufacturing company has an AI vendor for quality inspection. The vendor's model has a high accuracy rate, but the company's production line has experienced intermittent false positives that cause unnecessary rejections. The company's operations manager wants to address this issue. The vendor's SLA only specifies model accuracy, not false-positive rate. What is the most appropriate action?

   • AAccept the false positives because the accuracy rate meets the SLA.
   • BWork with the vendor to add a false-positive rate KPI to the SLA and establish a monitoring process.
   • CDemand that the vendor fix the issue immediately without changing the SLA.
   • DSwitch to a different vendor that guarantees a lower false-positive rate.
   Reveal Solution Discussion Select an answer first
6. 25foundation · easy

   What should an organization assess to ensure an AI vendor's ethical use of AI?

   • AThe vendor's employee break times
   • BThe vendor's marketing slogans
   • CThe vendor's office color scheme
   • DThe vendor's policies on bias and fairness
   Reveal Solution Discussion Select an answer first