A software company wants to measure the effectiveness of its customer support team. The support manager proposes tracking 'average time to resolve tickets' as a KPI. Which additional KPI would provide a more balanced view of performance?

Average number of tickets per customer

Number of tickets created per day

Customer satisfaction score after ticket resolution

A hospital is subject to HIPAA and must ensure that patient data is not accessed by unauthorized personnel. The IT team has implemented role-based access control and audit logs. However, a recent internal review found that some employees have access to data they do not need. What is the most effective way to address this?

Conduct regular access reviews and revoke unnecessary permissions

Increase the frequency of audit log reviews

Train employees on data privacy policies

Implement a data loss prevention (DLP) solution

In the context of business operations, what is the primary purpose of compliance?

To create a competitive advantage by being the first to adopt new technologies

To ensure that organizational activities and processes adhere to applicable laws, regulations, standards, and internal policies

To eliminate all risks from business operations

To maximize profitability by minimizing operational costs and increasing revenue

A data team is starting a project to build a sales forecasting dashboard. The project sponsor has provided high-level goals, but the team needs detailed requirements. Which approach should the team take to ensure all relevant perspectives are captured?

Interview the sales managers, finance analysts, and IT support staff who will use or maintain the dashboard

Review the existing sales reports and infer requirements from them

Ask the project sponsor to define all requirements in a single meeting

Use a standard template from a previous project without modification

A healthcare organization must demonstrate compliance with HIPAA to an external auditor. The data team has implemented encryption, access controls, and audit logging. What additional action is most directly required to satisfy the auditor's request?

Increase the frequency of data backups to ensure no data loss occurs

Implement a new encryption algorithm for all stored data

Provide documented evidence of regular compliance monitoring and review of audit logs

Assign a data steward to manage access requests

CompTIADataX

Domain 4Objective 1

Business Functions DY0-001 Practice Questions (Page 4)

Part of the Operations and processes domain, which accounts for 22% of the DY0-001 exam. CompTIA does not publish an official question count, but from its 165-minute exam (~65–110 total, ~14–24 in this domain), expect 2–3 from this objective — we provide 23 practice questions to prepare you well beyond it. (estimate)

23questions here

5free pages

9concepts

22%of the exam

Questions 16–20

16application · medium
A software company wants to measure the effectiveness of its customer support team. The support manager proposes tracking 'average time to resolve tickets' as a KPI. Which additional KPI would provide a more balanced view of performance?
Select an answer first
17expert · hard
A hospital is subject to HIPAA and must ensure that patient data is not accessed by unauthorized personnel. The IT team has implemented role-based access control and audit logs. However, a recent internal review found that some employees have access to data they do not need. What is the most effective way to address this?
Select an answer first
18foundation · easy
In the context of business operations, what is the primary purpose of compliance?
Select an answer first
19application · medium
A data team is starting a project to build a sales forecasting dashboard. The project sponsor has provided high-level goals, but the team needs detailed requirements. Which approach should the team take to ensure all relevant perspectives are captured?
Select an answer first
20application · medium
A healthcare organization must demonstrate compliance with HIPAA to an external auditor. The data team has implemented encryption, access controls, and audit logging. What additional action is most directly required to satisfy the auditor's request?
Select an answer first

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