Use Troubleshooting Tools and Techniques CCP-V-CURRENT Practice Questions (Page 2)

Questions 6–10

1. 6application · medium

   A new application was published to a Delivery Group, but users report that the application does not appear in StoreFront. The administrator has confirmed that the application is in the Delivery Group and the users are members of the correct access policy. What should the administrator check NEXT?

   • AReview the Delivery Controller's operation log for errors during application publication.
   • BCheck the VDA's event logs for application launch errors.
   • CAsk the user to clear the Citrix Workspace cache on their device.
   • DVerify that the StoreFront server has refreshed its application enumeration from the Delivery Controller.
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2. 7application · medium

   Users are unable to authenticate to StoreFront from outside the corporate network. They can reach the StoreFront URL, but the login page does not appear. The administrator has verified that the NetScaler/ADC virtual server is up and the SSL certificate is valid. What should the administrator check NEXT?

   • AUse Director to check the health of the Delivery Controllers.
   • BVerify that the authentication policies on the NetScaler/ADC are configured to allow the authentication method used by the users.
   • CCheck the firewall rules on the corporate network to ensure that port 443 is open from the internet to the NetScaler/ADC.
   • DReview the StoreFront server's event logs for SSL/TLS handshake errors.
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4. 8foundation · easy

   After implementing a change to resolve a Citrix issue, what is the final step in a systematic troubleshooting methodology?

   • AMonitor the system for a few days to ensure the issue does not recur.
   • BDocument the problem, solution, and any lessons learned.
   • CClose the support ticket immediately.
   • DInform the user that the issue is resolved.
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5. 9application · medium

   Users are reporting that applications are slow to open in their sessions. The administrator wants to identify whether the bottleneck is on the VDA, the network, or the storage. Which tool should the administrator use to gather performance metrics for the VDA and the session?

   • ARun a WMI query on the VDA to retrieve the current CPU usage of the session processes.
   • BUse Director to view the VDA's CPU, memory, disk, and network performance metrics in real time.
   • CCheck the Delivery Controller's event logs for performance-related warnings.
   • DReview the Windows Performance Monitor logs on the VDA for the past hour.
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6. 10application · medium

   An administrator has published a new desktop to a Delivery Group. Users can see the desktop in StoreFront, but when they click it, they receive an error that the desktop is unavailable. The administrator has verified that the VDA is registered and healthy. What should the administrator check NEXT?

   • ACheck the StoreFront server's IIS logs for the desktop request.
   • BReview the Delivery Controller's operation log for errors related to the desktop launch.
   • CVerify that the desktop is assigned to the correct users in the Delivery Group.
   • DCheck the VDA's event logs for application errors.
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