A project uses a workflow with the statuses: To Do, In Progress, In Review, and Done. A team member accidentally moved an issue from 'In Review' back to 'In Progress'. What is the most appropriate action to correct this?

Transition the issue back to 'In Review'.

Change the issue type to a different type.

Delete the issue and recreate it.

Edit the issue's description to note the error.

A customer reports that a closed issue is still occurring. The support team needs to work on the issue again. What is the most appropriate action?

Change the resolution to 'Unresolved'.

Delete the closed issue and recreate it.

Reopen the issue by transitioning it back to 'In Progress'.

Create a new issue and link it to the closed one.

In Jira, what triggers an issue to move from one status to another?

The issue changes status when a comment is added

The issue moves to the next status when it is viewed by a project manager

The issue automatically changes status when its due date passes

A user performs a transition action on the issue

A support team has a policy that issues should be closed only after the customer confirms the fix. A customer has confirmed a fix, but the issue is currently in 'Resolved'. What should the team do?

Transition the issue to 'Closed'.

Transition the issue back to 'In Progress'.

Add a comment to the issue but leave it 'Resolved'.

Change the resolution to 'Fixed'.

A customer reports that a previously resolved issue is still occurring. The support team needs to bring the issue back into an active state to work on it again. What should the support team do?

Create a new issue and link it to the original.

Transition the issue from 'Resolved' back to 'In Progress'.

Change the issue type to a new type.

Edit the original issue's description.

AtlassianCertified Associate - Jira Software Essentials

Domain 3Objective 3

Understand the Issue Lifecycle ACA-900 Practice Questions (Page 3)

Part of the Working with Issues domain, which makes up ~31% of our current practice bank. Atlassian does not publish an official question count, but from its 60-minute exam (~25–40 total, ~8–12 in this domain), expect 3–4 from this objective — we provide 19 practice questions to prepare you well beyond it. (estimate)

19questions here

4free pages

4concepts

Questions 11–15

11application · easy
A project uses a workflow with the statuses: To Do, In Progress, In Review, and Done. A team member accidentally moved an issue from 'In Review' back to 'In Progress'. What is the most appropriate action to correct this?
Select an answer first
12application · medium
A customer reports that a closed issue is still occurring. The support team needs to work on the issue again. What is the most appropriate action?
Select an answer first
13foundation · easy
In Jira, what triggers an issue to move from one status to another?
Select an answer first
14application · medium
A support team has a policy that issues should be closed only after the customer confirms the fix. A customer has confirmed a fix, but the issue is currently in 'Resolved'. What should the team do?
Select an answer first
15application · medium
A customer reports that a previously resolved issue is still occurring. The support team needs to bring the issue back into an active state to work on it again. What should the support team do?
Select an answer first

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