A support team's Jira workflow has the statuses 'Open', 'In Progress', 'Waiting for Customer', and 'Closed'. A support agent is working on a ticket and needs to ask the customer for more information. The agent wants to move the issue to 'Waiting for Customer' but the transition is not available in the UI. What is the most likely reason for this?

The issue is currently in the 'Closed' status.

The agent is not the reporter of the issue.

The issue type does not support the 'Waiting for Customer' status.

The workflow does not define a transition from the issue's current status to 'Waiting for Customer'.

A development team uses a Kanban board to visualize their work. They notice that the board shows issues from multiple projects, which makes it difficult to focus on their own project's backlog. They want the board to show only issues from their project. What should they do?

Change the assignee on the other projects' issues to someone else.

Create a new board and configure its filter to only include issues from their project.

Delete the issues from the other projects that appear on the board.

Move all issues from other projects into their project.

What is a sprint in Jira?

A field that indicates the priority of an issue

A time-boxed period during which a set of issues is completed

A type of issue that represents a large piece of work

Which statement best describes the relationship between a Jira project and its issues?

A project is a type of issue that contains other issues

A project is a view that filters issues from multiple projects

Issues can exist independently of any project

A project groups related issues and provides a shared context for them

A developer is working on a bug that was reported by a customer. The developer wants to know who reported the issue and who is responsible for fixing it. Where should the developer look?

Look at the 'Component' field for both pieces of information.

Look at the 'Priority' field for both pieces of information.

Look at the 'Assignee' field for the customer and the 'Reporter' field for themselves.

Look at the 'Reporter' field for the customer and the 'Assignee' field for themselves.

AtlassianCertified Associate - Jira Software Essentials

Domain 2Objective 1

Understand Basic Jira Concepts and Terms ACA-900 Practice Questions (Page 6)

Part of the Jira Basics and Navigation domain, which makes up ~28% of our current practice bank. Atlassian does not publish an official question count, but from its 60-minute exam (~25–40 total, ~7–11 in this domain), expect 4–6 from this objective — we provide 38 practice questions to prepare you well beyond it. (estimate)

38questions here

8free pages

12concepts

Questions 26–30

26application · medium
A support team's Jira workflow has the statuses 'Open', 'In Progress', 'Waiting for Customer', and 'Closed'. A support agent is working on a ticket and needs to ask the customer for more information. The agent wants to move the issue to 'Waiting for Customer' but the transition is not available in the UI. What is the most likely reason for this?
Select an answer first
27application · medium
A development team uses a Kanban board to visualize their work. They notice that the board shows issues from multiple projects, which makes it difficult to focus on their own project's backlog. They want the board to show only issues from their project. What should they do?
Select an answer first
28foundation · easy
What is a sprint in Jira?
Select an answer first
29foundation · easy
Which statement best describes the relationship between a Jira project and its issues?
Select an answer first
30application · medium
A developer is working on a bug that was reported by a customer. The developer wants to know who reported the issue and who is responsible for fixing it. Where should the developer look?
Select an answer first

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