APPLEApple Certified IT Professional
The Apple Certified IT Professional certification validates your ability to deploy, secure, and manage Apple devices at scale in large organizations. It is designed for IT professionals who oversee device fleets and need to implement efficient, secure workflows. Earning this credential demonstrates your expertise in Apple's deployment and management tools, helping you stand out in the field.
13Domains
49Objectives
306Concepts
0Questions
APPLE-CERTIFIED-IT-PROFESSIONAL Curriculum
Every domain, objective, and concept the APPLE-CERTIFIED-IT-PROFESSIONAL exam measures.
Recognize the key purpose and function of Apple s built-in MDM framework.
- Purpose of Apple's built-in MDM framework
- Key functions of the MDM framework
- MDM framework vs. third-party MDM solutions
- Integration with Apple services
Recognize key terms and concepts associated with deploying and managing Apple devices.
- Apple device deployment terminology
- Deployment workflows
- Management frameworks
- Enrollment methods
- Configuration profiles
- Device lifecycle management
- Security and compliance concepts
Distinguish between available MDM features, commands, actions, and data access on user- and organization-owned Apple devices.
- MDM feature categories
- MDM commands
- MDM actions
- Data access on user-owned devices
- Data access on organization-owned devices
- User vs organization ownership implications
Distinguish between backup and restore methods for using an MDM solution to migrate users and their data to new managed Apple devices.
- Backup methods for MDM-managed devices
- Restore methods for MDM-managed devices
- MDM migration workflow
- Data types and their migration considerations
- Comparison of backup and restore methods
Identify key considerations for evaluating an MDM solution for Apple device deployment.
- MDM fundamentals
- Apple deployment frameworks
- Device management capabilities
- Security and compliance
- Scalability and performance
- Integration with existing infrastructure
- User experience and support
- Cost and licensing
Identify key considerations and tasks related to migrating from one MDM solution to another.
- MDM Migration Overview
- Inventory and Assessment
- Planning and Strategy
- Data and Configuration Transfer
- User and Device Communication
- Testing and Validation
- Rollout and Phased Deployment
- Post-Migration Monitoring and Support
Describe how to configure your organization s network infrastructure, including Wi-Fi, coverage and capacity, proxies, firewalls, VPN, and Bonjour, for use of Apple devices.
- Wi-Fi network configuration
- Wi-Fi coverage and capacity planning
- Proxy configuration
- Firewall configuration
- VPN configuration
- Bonjour configuration
Explain how content caching across subnets works.
- Content caching overview
- Subnet and network segmentation basics
- Caching across subnets
- Configuration for cross-subnet caching
- Troubleshooting cross-subnet caching
Explain what tethered caching is and how it works.
- Definition of tethered caching
- Purpose and benefits
- How tethered caching works
- Requirements for tethered caching
- Enabling and configuring tethered caching
- Content types cached
- Client device behavior
- Management and monitoring
Identify the key concepts and properties of the three main enrollment types for Apple devices.
- Automated Device Enrollment (ADE)
- Manual Enrollment
- User-Initiated Enrollment (BYOD)
- Enrollment Type Comparison
Explain ownership and enrollment options for each enrollment type.
- Ownership models
- Enrollment types overview
- Automated Device Enrollment (ADE)
- Manual enrollment
- User-initiated enrollment
- Enrollment options per type
Distinguish the device management methods and options for each enrollment type and ownership model.
- Enrollment types overview
- Ownership models overview
- Management methods per enrollment type
- Management methods per ownership model
- Enrollment type and ownership model combinations
- Comparison of management capabilities
- Selection criteria for enrollment and ownership
Distinguish the requirements, capabilities, constraints, and process between the three main enrollment types for Apple devices.
- Enrollment Type Overview
- Requirements for Each Enrollment Type
- Capabilities of Each Enrollment Type
- Constraints of Each Enrollment Type
- Enrollment Process Steps
- Comparing Enrollment Types
Distinguish between account-driven enrollment methods for both User Enrollment and Device Enrollment, and their results.
- User Enrollment account-driven methods
- Device Enrollment account-driven methods
- Results of User Enrollment methods
- Results of Device Enrollment methods
- Comparison of User vs Device Enrollment results
Manage connections to Apple Authorized Resellers or carriers in Apple Business Manager and Apple School Manager.
- Reseller and carrier connection overview
- Prerequisites for connecting
- Initiating a connection
- Approval and activation process
- Managing existing connections
- Troubleshooting connection issues
Distinguish the purpose of roles, locations, and user groups in Apple Business Manager or Apple School Manager.
- Roles in ABM/ASM
- Locations in ABM/ASM
- User groups in ABM/ASM
- Distinguishing roles, locations, and user groups
Describe how to link Apple Business Manager or Apple School Manager to a third-party MDM solution using tokens to enable Automated Device Enrollment or Buy Apps and Books or both.
- MDM token overview
- Token generation
- Token upload to MDM
- Automated Device Enrollment setup
- App and book purchasing setup
- Token renewal and management
- Troubleshooting token issues
Manage device assignments to an MDM server in Apple Business Manager or Apple School Manager.
- Understanding MDM server assignment in ABM/ASM
- Adding an MDM server
- Assigning devices to an MDM server
- Managing device assignments
- Verifying device assignment status
Buy content in Apple Business Manager or Apple School Manager.
- Understand Apple Business Manager and Apple School Manager purchasing roles
- Navigate the Apps and Books section
- Purchase apps and books
- Manage content distribution
- Handle content licenses and redemption codes
- Understand volume purchasing and legacy program migration
Transfer licenses to another location in Apple Business Manager or Apple School Manager.
- Understanding license transfer prerequisites
- Navigating to the license transfer interface
- Selecting source and destination locations
- Specifying the number of licenses to transfer
- Completing and confirming the transfer
- Handling transfer errors and edge cases
Explain what Apple Configurator is and how you can use it for enrollment, supervision, and deployment.
- Definition and purpose of Apple Configurator
- Enrollment methods with Apple Configurator
- Supervision capabilities
- Deployment workflows
Add devices to Apple Business Manager or Apple School Manager using Apple Configurator.
- Prerequisites for Apple Configurator enrollment
- Preparing Apple Configurator
- Device preparation and connection
- Adding devices to Apple Business Manager or Apple School Manager
- Verifying device enrollment
Identify common strategies and use cases for managing Setup Assistant on Apple devices with an MDM solution.
- Setup Assistant overview
- MDM enrollment during Setup Assistant
- Automated Device Enrollment (ADE)
- Setup Assistant configuration options
- User authentication and account setup
- Prestage configurations
- Use cases for skipping panes
- Customization for different deployment scenarios
- Troubleshooting Setup Assistant issues
Distinguish the strategies and methods for resetting Setup Assistant on a managed Apple device.
- Setup Assistant reset methods
- Managed device context
- MDM commands for Setup Assistant
- Apple Configurator workflow
- Erase and re-enroll process
- Considerations and limitations
Recognize the behavior of Setup Assistant when using an MDM solution to create local macOS accounts.
- Setup Assistant Overview
- MDM Enrollment During Setup
- Local Account Creation Flow
- MDM-Driven Account Configuration
- User Interaction with Setup Assistant
- Behavioral Differences with MDM
Describe the properties that distinguish between declarative configurations for Apple devices as they relate to enrollment types.
- Declarative Configuration Definition
- Enrollment Types Overview
- Properties of Declarative Configurations
- Relationship Between Declarative Configurations and Enrollment Types
Distinguish the identity services that managed Apple devices support to help you manage passwords and user names securely.
- Identity services overview
- Apple ID vs Managed Apple ID
- Directory services integration
- Password management
- User name management
- Secure authentication methods
Identify the requirements to use federated authentication with identity providers in Apple Business Manager or Apple School Manager.
- Federated Authentication Overview
- Identity Provider Requirements
- Domain Verification
- Account Source Configuration
- User Authentication Flow
- Access and Role Mapping
- Migration Considerations
- Troubleshooting Federation
Explain how distribution of managed apps, custom apps, unlisted apps, and proprietary in-house apps to devices or users works.
- Managed app distribution
- Custom app distribution
- Unlisted app distribution
- Proprietary in-house app distribution
Distinguish the common methods and strategies for managing the separation of personal data and organization data on a managed Apple device.
- Personal vs. organization data separation
- Managed Apple IDs and user accounts
- User Enrollment and device management
- Data protection and encryption
- App and data containers
- Managed and unmanaged apps
- Account-driven and per-app VPN
- Directory and authentication strategies
- Data sharing and collaboration controls
- Backup and restore strategies
- Retirement and data removal
Distinguish the types of content that MDM can manage on managed Apple devices.
- MDM-managed content types
- App management
- Book management
- Configuration profile management
- Certificate management
- Device settings management
Describe what s encrypted on iOS, iPadOS, and macOS, including where you can store keys for FileVault.
- Encrypted data on iOS and iPadOS
- Encrypted data on macOS
- FileVault key storage locations
State the importance of recovery keys, personal recovery keys, and MDM escrow.
- Recovery Keys
- Personal Recovery Keys
- MDM Escrow of Recovery Keys
- Comparison of Recovery Methods
- Key Management Best Practices
Describe how to use an MDM solution to quickly reset devices for a return to service.
- MDM reset capabilities
- Return-to-service workflow
- Automated device enrollment
- Supervision and activation lock
- Data protection and privacy
Identify the key methods and strategies for protecting Apple devices in the event of theft or loss.
- Activation Lock
- Find My
- Lost Mode
- Remote Wipe
- iCloud Keychain and Data Protection
- Preventive Measures
- Recovery and Reporting
Distinguish the options available for managing Activation Lock, including user- and organization-linked Activation Lock and bypass codes using MDM.
- Activation Lock overview
- User-linked Activation Lock
- Organization-linked Activation Lock
- Activation Lock bypass codes
- MDM management of Activation Lock
- Distinguishing user vs. organization Activation Lock
Distinguish the options available for managing the locking and locating of devices.
- Locking mechanisms
- Locating services
- Management tools
- Enforcement and compliance
Distinguish the options and requirements for using Managed Lost Mode.
- Managed Lost Mode overview
- Prerequisites for Managed Lost Mode
- Activation options
- Configuration settings
- Device behavior in Managed Lost Mode
- Deactivation and recovery
Configure MDM settings that store an organization s data securely on a managed Apple device.
- MDM data protection overview
- Data protection classes
- Configuring FileVault via MDM
- Managing passcode policies
- Configuring Exchange ActiveSync
- Managing VPN configurations
- Enforcing Wi-Fi security
- Managing certificates and identities
- Configuring restrictions for data protection
- Managing managed open-in
- Configuring per-app VPN
- Enforcing app data protection
- Managing iCloud backups and encryption
- Deploying configuration profiles
- Monitoring compliance and remediation
Describe how to assess network responsiveness and quality.
- Network responsiveness metrics
- Quality of Service (QoS) parameters
- Tools for network assessment
- Interpreting assessment results
- Factors affecting network performance
Recognize key considerations that relate to joining managed Apple devices to Wi-Fi networks.
- Wi-Fi network types and configurations
- Authentication methods
- Certificates and trust
- Profiles and payloads
- Network security considerations
- Troubleshooting connectivity
Describe the MDM payloads needed to configure managed Apple devices to connect to 802.1X wireless networks.
- 802.1X wireless authentication overview
- MDM payload types for 802.1X
- Wi-Fi payload configuration
- Certificate payload for 802.1X
- Trust and identity certificate settings
- EAP settings in the Wi-Fi payload
- User or device authentication
- Payload installation and management
Describe how to manage the priority of wireless application traffic using the Apple MDM framework.
- Wireless Application Traffic Prioritization
- Apple MDM Framework Overview
- Quality of Service (QoS) in Wireless Networks
- MDM Payloads for Traffic Prioritization
- Configuring Traffic Priority via MDM
- Managing Priority for Specific Applications
- Verification and Troubleshooting
Distinguish the common methods and strategies for managing device software updates on Apple devices using an MDM solution.
- MDM software update workflows
- Update types and delivery channels
- Update policies and settings
- Enforcement and user interaction
- Monitoring and reporting
- Troubleshooting update issues
Recognize device notification behavior when a managed software update deadline is missed.
- Managed software update deadline
- Missed deadline scenarios
- User notification behavior
- Deferral options
- Enforcement actions
Describe how to use MDM to manage access to beta releases of Apple operating systems.
- MDM beta enrollment
- Beta configuration profiles
- Managing beta access
- Beta update deferral
- Beta feedback and monitoring
Recognize device notification behavior 24 hours before a managed software update deadline.
- Managed software update deadline
- Device notification behavior
- 24-hour pre-deadline notifications
- User interaction with pre-deadline notifications
Resolve system startup, restore, and recovery issues on a Mac with Apple silicon using macOS Recovery.
- macOS Recovery overview
- Starting up in macOS Recovery
- Recovery utilities
- Startup disk selection
- Disk Utility in Recovery
- Reinstalling macOS
- Restore from Time Machine
- Erase Mac (Erase Assistant)
- Terminal in Recovery
- Startup security utility
- Recovery over the network
- Troubleshooting recovery issues
- Reset NVRAM/SMC on Apple silicon
- Firmware password
- Recovery compatibility
Configure content caching on Mac.
- Content caching overview
- Enabling content caching
- Configuring cache size and location
- Managing client access
- Monitoring content caching
- Troubleshooting content caching
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